The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 7 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All my furniture is handmade to your exact requirements I don't have a stock standard unit so no two units will never be exactly the same every one is unique
I use only very well aged timbers that are recovered from reclamation and salvage yards
I would ask that you send me a basic sketch of your ideas with measurements I will than create a scale plan confirming your measurements once these have been approved production dates will be confirmed
All my timber is sanded to a 320 grit finish so the surface is smooth to the touch and guaranteed splinter free.
I them apply a minimum of two coats of Osmo hard wax oil that is hard wearing waterproof and eco friendly
Every vanity has "care for pack" and instructions with cleaning products included
I don't offer a gift wrapping service my washstands that are delivered by carriers are packaged on a palett and then shink wrapped for protection.
The washstands I deliver personally are not wrapped.
I can offer you the option to pay just a £100 non refundable deposit payment at time of order paid via the Etsy payment system. With the remaining balance paid 7 days prior to the confirmed build date. if you would like to take advantage of this please search for our Deposit payment listing