The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalised orders
All my furniture is handmade to your exact requirements I don't have a stock standard unit so no two units will never be exactly the same every one is unique
I use only very well aged timbers that are recovered from reclamation and salvage yards
I would ask that you send me a basic sketch of your ideas with measurements I will than create a scale plan confirming your measurements once these have been approved production dates will be confirmed
All my timber is sanded to a 320 grit finish so the surface is smooth to the touch and guaranteed splinter free.
I them apply a minimum of two coats of Osmo hard wax oil that is hard wearing waterproof and eco friendly
Every unit has care for instructions with recommended cleaning products included
Gift wrapping and packaging
I don't offer a gift wrapping service my washstands that are delivered by carriers are packaged on a palett and then shink wrapped for protection.
The washstands I deliver personally are not wrapped.
My products are also sold through local retail outlets therefore I am more than happy to discuss wholesale pricing
What happens if I don't like my unit when it arrives.
I will work with you in resolving the issue you may have I want you to be delighted with your washstand so whatever the problem is it can be sorted ill either rebuild or ill refund
Orders under £100 require payment in full at time of order, for orders over £100 I can offer you the option to pay just a 20% refundable deposit payment*( minimum deposit amount £100 ) at time of order paid via the Etsy payment system. With the remaining balance paid 7 days prior to the confirmed build day. if you would like to take advantage of this please message me before placing your order Ill create a deposit payment listing for you.
*If for any reason to need to cancel your order, your deposit payment is fully refundable up-to 7 days prior to your confirmed build date